Unlock the Power of Transparency
Your Gateway to Fewer Returns!

One of the most common statements we hear during our sales visits at Q-turn is: “Customer returns will never be zero.” followed by “Zalando has around 50% returns” or “That’s just how our industry works.”

While all these are true facts, they are not solutions —they’re an acceptance of the problem. 

So, how do we start addressing it? The first step is understanding the issue at its core.

Over the past months, we’ve been collaborating as part of our pilot program with fashion retail stores like Jake’s Apparel, to do just that.

Jake’s Apparel is a men’s brand specializing in vintage-inspired, high-quality American heritage clothing. Jakob, the owner, prioritizes exceptional customer service and works closely with customers to address issues causing product returns. However, this approach often focuses on the most vocal complaints or extreme cases, leaving broader patterns unaddressed. What’s missing is a consistent database to track and analyze the reasons behind all product returns.

HOW DOES THIS HELP?

  1. Customer Insight: Understanding why customers returns products while also identifying trends or recurring issues to address proactively.
  2. Product Improvement: Pinpoint specific product flaws or mismatches in expectations which could be used to improve product descriptions, sizing guides, or manufacturing quality based on feedback.
  3. Inventory Management: Identify defective or unpopular items and take corrective actions (e.g., removing or improving items).
  4. Marketing Optimization: Improve targeting by understanding customer preferences and dissatisfactions.

Is your business struggling with high return rates?
Q-turn offers a tailored plan to help you reduce the number of returns through effective preventive actions

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