Is Your Online Business Violating
Danish Return Laws?
In Denmark, most businesses are familiar with the 14-day cooling-off period, which lets customers return goods within two weeks. However, what’s less known is that during this period, businesses can charge for either initial shipment for a sale or return shipping – but not both. This key rule, part of the Danish Consumer Contracts Act, ensures fair treatment for customers.
Many SMEs unknowingly violate this by charging for both shipments, risking legal trouble. Staying informed about both these rules is crucial to avoid issues and keep customers happy.
How Q-turn Ensures Compliance
- Policy Review: Ensure your return policies comply with Danish regulations.
- Fix Compliance Gaps: Identify and correct any policy or process oversights.
- Clear Communication: Help you craft transparent policies and messaging for customers.
- Operational Guidance: We support the implementation of compliant practices.
Why It Matters
Complying with Danish law protects SMEs from legal issues, builds trust, and enhances customer satisfaction. With Q-turn, businesses can confidently manage returns while staying within legal boundaries.
For more details on the legal requirements under the Danish Consumer Contracts Act, you can refer to the official guidelines https://forbrug.dk/regler/fortrydelsesret-og-returret
Is your business struggling with high return rates?
Q-turn offers a tailored plan to help you reduce the number of returns through effective preventive actions
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